9. What kind of leadership will ensure that a charity will operate in a donor-centered way?

What kind of leadership increases the chances that a charity will operate in a donor-centred way? Why our leaders have to act differently, to change their organisation's culture. Whole organisation fundraising defined, and why your board and senior management team have to get involved in being the change.

10. Vulnerable people. Why just having a policy isn't enough.

8. A different view of investent in fundraising.