8. What went wrong. And why these problems won’t just go away.

Are we missing something really significant? Why are generous and caring people fed up with fundraisers? The problem with volume and why renewed promises are not enough. How a tragedy unfolded and why it happened. 12 minutes 24 seconds

9. Empathy and rapport. The fundraiser’s secret weapons. More lessons with mother.

7. Fundraising problems and how we’ll solve them.