12. Questions and answers session.

Wide-ranging discussion about the issues that matter to fundraisers. Including great fundraising conundrums, more donors living longer and fundraisers getting better at keeping donors...might this lead to a golden age of fundraising? The Amazon effect, accountability and rebuilding public trust and confidence. The potential for cooperation between charities.

1. The importance of asking properly.

11. How fundraisers killed their golden goose.