11. How fundraisers killed their golden goose.

How fundraisers killed their golden goose. 12 minutes 26 seconds In the mid 1990s fundraising was in a crisis - then along came salvation, in the form of face-to-face fundraising (F2F).Why F2F has gone so badly wrong. Are fundraisers capable of learning from their donors; from their mistakes?

12. Questions and answers session.

10. How bad fundraising can get, plus 28 antidotes to make it better.