9. Empathy and rapport. The fundraiser’s secret weapons. More lessons with mother.

More lessons with mother, this time from asking, who, actually, is talking to your donors? This short film reveals the fundraiser's secret weapons. It's about listening and having real conversations. 9 minutes 06 seconds

10. How bad fundraising can get, plus 28 antidotes to make it better.

8. What went wrong. And why these problems won’t just go away.